Packaged/SaaS Application Engineer

JOB TITLE: Packaged/SaaS Application Engineer

LOCATION: Onsite — Manila
WORK SETUP: Onsite
WORK SHIFT: Shifting
VOICE/NON-VOICE: Non-voice

Role Overview

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Engage with various stakeholders to understand requirements and implement effective solutions that enhance operational efficiency.

Key Responsibilities

• Perform independently and become a Subject Matter Expert (SME)
  
• Actively participate and contribute in team discussions
  
• Provide solutions to work-related problems
  
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
• Monitor application performance and troubleshoot issues to ensure optimal functionality
  
• Develop and maintain documentation related to application configurations and processes
• Stay updated with industry trends and best practices to enhance application capabilities
  
• Provide training and support to end-users to facilitate effective use of applications

Qualifications (Non-Negotiable)​

• Expert proficiency in Oracle Integration Cloud Service (ICS)
• Strong understanding of application integration methodologies and best practices
• Experience with cloud-based application deployment and management
• Familiarity with APIs and web services for application connectivity
• Knowledge of low-code development platforms and their application in business solutions
  
• Experience troubleshooting and resolving application-related issues
  
• Minimum 2 years of experience in Oracle Integration Cloud Service (ICS)
  
• Must currently be based in the Philippines with the right to live and work in the country

Benefits & Perks

• Competitive salary package
• Performance bonus and 13th Month Pay
• Day 1 HMO and Life Insurance coverage
  
• Flexible working arrangements
  
• Company-sponsored training, upskilling, and certifications
  
• Expanded maternity and paternity benefits*
  
• Employee Stock Purchase Plan
• Inclusive and collaborative work culture

Recruitment Process

1. Screening with CV Reviewer
   
2. Endorsement for validation and further CV screening through Workday, along with the HRI toolkit, FCV, and CV
3. Review with the hiring client

Pre-Screening Questions

1. How many years of relevant experience do you have in Oracle Integration Cloud Service (ICS)?
   
2. Do you have hands-on experience with system troubleshooting and the software development process, including Java programming? Please describe your experience.
   
3. Rate yourself from 1 to 10, 10 being the highest, on your proficiency in Oracle Integration Cloud Service (ICS).
   
4. What is your last drawn salary?
   
5. What is your salary expectation?
   
6. Are you amenable to working on an onsite setup with a shifting schedule in Manila?

Skills tags to add:

• Oracle Integration Cloud Service (ICS)
  
• Software Development Process
  
• System Troubleshooting
  
• Java Programming Language
  
• Application Integration
  
• APIs & Web Services
  
• Low-Code Development Platforms