Job Description: PHRN Intake – Voice

Location: MOA, Pasay City, Philippines
Work Setup: Onsite for the first 5 months, followed by Work From Home (WFH)
Work Schedule: Shifting Schedule
Salary Package: ₱28,675 per month
Headcount: 7
Target Start Date: ASAP

Salary Breakdown

• Basic Pay: ₱18,000

• Process Allowance: ₱4,000

• Standard Allowance: ₱2,675

• Complexity Allowance: ₱4,000

• Total Monthly Package: ₱28,675

Job Overview

We are looking for a qualified and experienced Philippine Registered Nurse (PHRN) to join our team as a PHRN Intake – Voice professional. The successful candidate will handle incoming calls, gather and validate patient or healthcare-related information, assess intake requirements, and ensure accurate documentation while delivering professional and compassionate customer service.

Key Responsibilities

• Handle inbound voice calls related to healthcare intake and patient information.

• Collect, verify, and accurately document patient and medical information.

• Review intake details for completeness and accuracy.

• Communicate professionally with patients, healthcare providers, and other relevant parties.

• Follow established healthcare procedures, protocols, and confidentiality requirements.

• Escalate complex cases or concerns to the appropriate team.

• Maintain quality, productivity, and compliance standards.

• Ensure a positive and professional caller experience.

Qualifications

• Must hold an active Philippine Registered Nurse (PHRN) license.

• Minimum of 1 year of hospital bedside nursing experience.

• Must demonstrate stable employment history; job hoppers are not preferred.

• Must not be a current or former employee of the client.

• Strong verbal and written communication skills.

• Good documentation, listening, and information-gathering skills.

• Willing to work on a shifting schedule.

• Must be amenable to working onsite in MOA, Pasay City for the first 5 months, followed by a WFH arrangement.

• Must be available to start immediately.

Work Arrangement

• First 5 months: 100% onsite at MOA, Pasay City.

• After 5 months: Work From Home, subject to the stated arrangement and applicable company requirements.

• Shifting schedule.

Recruitment Process

1. CV Screening

2. Candidate Validation through Talkpush (QR Code Scanning)

3. Virtual Processing through Microsoft Teams

   • Daily interview scheduling window: 11:00 AM–4:00 PM

4. Additional Interviews with the Operations Team

Initial Screening Questions

1. What is the validity date of your PHRN license?

2. How many years of hospital bedside experience do you have?

3. What is your current residence/location?

4. Are you amenable to working onsite for 5 months and transitioning to WFH afterward?

5. What was your last drawn salary?

6. What is your expected salary?

7. Are you available to start immediately?

Important Hiring Notes:

• Active PHRN license is mandatory.

• At least 1 year of hospital bedside experience is required.

• Candidates with frequent job changes are not preferred.

• Current and former employees of the client are not eligible.