WE ARE HIRING!

Reports Analyst

Company: Shearwater Health

Shearwater Health is looking for a detail-oriented and analytical Reports Analyst to join its growing team in Manila. The ideal candidate should have strong data analytics and business reporting skills, advanced Microsoft Office proficiency, and experience in the BPO, call center, or customer service industry.

Job Details

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• Position: Reports Analyst
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• Company: Shearwater Health
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• Work Location: Manila
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• Work Setup: Hybrid
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• Work Schedule: Graveyard Shift
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• Salary Package: PHP 35,000 – PHP 49,000
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• Target Start Date: ASAP
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• Headcount: 3
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Key Responsibilities

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• Prepare, analyze, and maintain business reports to support operational performance and management decisions.
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• Gather, organize, and interpret data to identify trends, patterns, and business insights.
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• Develop and maintain reporting dashboards, presentations, and performance summaries.
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• Ensure the accuracy, consistency, and timely delivery of reports.
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• Create and maintain process documentation and reporting guidelines.
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• Conduct training sessions and provide guidance based on established process documentation.
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• Present analytical findings and reports to stakeholders and management.
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• Collaborate with internal teams to support reporting and business improvement initiatives.
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Qualifications and Requirements

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• Must possess at least a Bachelor's Degree, preferably in Computer Science or a related field.
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• Minimum of 1–3 years of experience and technical understanding of business reporting and management principles, preferably within the call center, BPO, or customer service industry.
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• At least 1.5–2 years of experience in data analytics.
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• Deep to expert-level knowledge of the following:
  
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  • Microsoft Excel
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  • Microsoft Word
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  • Microsoft PowerPoint
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• Excellent written and verbal communication skills.
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• Must be comfortable delivering face-to-face presentations.
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• Experience in business writing, particularly process documentation.
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• Ability to conduct training sessions based on developed documentation.
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Recruitment Process

1. 
   
2. Validation
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4. Zwayam Profile Creation
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6. HR Interview
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8. Hiring Manager Interview
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10. Onboarding
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Interested applicants are encouraged to apply!