Process Trainer (Banking- BPO)

Gratitude Inc

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2 months ago

Process Trainer (Banking- BPO)

2-3 Year(s)

Manila (Alabang Muntinlupa City, Pasay City)

Job Description

Key Skills

Banking Process trainer

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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner company of the different top BPOs offshore and onshore.

We have an ongoing hiring for Process Trainers in Cebu, Pasay and Alabang , with at least 2 years of trainer experience, for our BPO Partner for banking campaign.

Job Title: Process Trainers

Program: Banking

Salary package: Maximum of 35K

Work schedule: Shifting

Work set up: Onsite

To be successful in this role, we’re seeking the following:

At least 2-3 years experience in instructional designing, and training delivery with specialization in banking operations

Proven leadership qualities, including effective communication, conflict resolution, and decision-making skills.

At least 5 years of inbound client service experience from global banking operations required

Advanced level in developing and executing training programs

Strong interpersonal skills with developing frontline specialists through effective coaching techniques

Deep understanding of TNA Training Needs Analysis to formulate and facilitate training programs, mock call scenarios, best practices, one-pager process flows, and refreshers, to enhance product knowledge and customer service skills

At least 2 years of college degree BS / BA (72 units)

Willing to work 100% onsite

Willing to travel as needed by the business

Willing to work the night shift (North American hours) and shift schedule as needed by the business

Desired additional qualifications:

Brokerage operations experience, Accounting / Finance / Economics / Investment Banking / Capital Markets, or relevant experience

Active FINRA Series 6 / Series 7 / Series 99 as an added advantage for the role

PMP / Project Management Equivalent / Lean Six Sigma Methodology / Data Storytelling / Coaching Methodologies

Advanced to Expert proficiency in Microsoft Office including MS Excel, MS Word, MS PowerPoint, Power BI, and relevant digital tools

Presentation skills, with deep understanding and expertise of the story behind the numbers

May be required to be registered, certified, or licensed in a specialty area.

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

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Role

Process Trainer

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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