Job title : Quality Assurance Analyst – Order to Cash (O2C) | BFSI

Location: Alabang, Philippines
Work Setup: Onsite
Shift: Night Shift
Experience: 1 - 5yrs

Job Description :

We are looking for a detail-oriented QA Analyst to support Order-to-Cash (O2C) operations within a BFSI account. The role involves auditing transactions, ensuring process accuracy and compliance, identifying quality gaps, and driving continuous improvement.

Required Skills :

• Mandatory hands-on Order-to-Cash (O2C) experience.

• BFSI / Financial Services background.

• Quality Assurance and Transaction Auditing.

• Process Compliance and Quality Analysis.

• Analytical, Communication, and Problem-Solving Skills.

Key Responsibilities :

• Conduct quality audits of O2C transactions.

• Ensure compliance with SOPs and client requirements.

• Identify process gaps, recurring errors, and improvement opportunities.

• Provide feedback to Operations teams.

• Analyze quality trends and recommend corrective actions.

• Prepare quality reports and maintain audit records.

• Participate in calibration sessions and continuous improvement initiatives.

Qualifications :

• Minimum 1 year of relevant work experience.

• Mandatory O2C experience and BFSI / Financial Services background.

• BPO, Shared Services, GCC, or Captive experience preferred.

• QA, transaction auditing, or process compliance experience is an advantage.

• Strong analytical skills and attention to detail.

• Willingness to work onsite in Alabang on night shifts, including possible weekends.