QA Manager
Gratitude IncQA Manager
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Account/Verical
Insurance
Location
ALABANG
Work setup (Onsite/Hybrid/WFH)
Onsite Job
Qualifications (include shift schedule)
6-8 years exp in BPO
3 yrs QA Mangerial role or currently in a Sr. TL level role
Knowledge in Quality tools and analysis
Experience in Insurance domain (preferred)
Must have understanding on NPS calculation/ CSAT
Knowledge on Quality framework deployment in new transitions.
Role
QA Lead
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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