QA Manager - Travel/Telco Voice
Gratitude IncQA Manager - Travel/Telco Voice
Job Description
Key Skills
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Job title: QA Manager
Account: Travel
Type of Support: Voice
Work set up: 100% Onsite at Central Bloc -18th floor, Central Bloc, Cebu IT Park
Work shift: Shifting
Salary: up to 68K (Still negotiable)
Start date: ASAP
Qualifications:
• 3-4 years experience as a QA Manager in a telco or travel voice account is required.
• QA Manager experience should be in BPO. No BPO experience as QA Manager will be rejected
• Experience should either be in a telco or travel voice
• 2nd year completed/College Graduate
• Has understanding of quality methodologies (Lean six sigma, Kaizen, etc)
• Direct client management experience
• No to retail or healthcare LOB experience
• Open for local or Filipino applicants only and must be amenable to work onsite in Cebu City
• No job hopper
• Must not be a present or former employee of Wipro
Recruitment Process:
Initial Interview: HRI (Human Resource Interview)
Operations Interview: Onsite at Cebu IT Park
Role
General Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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