QA Team Lead - Travel
Gratitude IncQA Team Lead - Travel
Job Description
Key Skills
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Job Title: QA Team Lead
Account :Travel| Expedia
Work Location: MOA & Mckinley
Work Setup & Schedule: Onsite/Night Shift
Salary: Up to 35,000
Job description :
Monitors and evaluates the quality of inbound and/or outbound telephone calls
and other customer contact methods (e.g., email, chat) for accuracy and
adherence to quality standards.
Documents on quality issues and performance measures for management
review.
Provides information to assist in the feedback and formal education process of
individuals on the phone.
Positions on this level have comprehensive knowledge of the specific discipline
or the broader area in which the position operates.
Executes specialized projects and activities and typically works according to set
principles.
Usually generates and initiates own workload and doesn’t need instructions or
guidelines.
Might also supervise work of less experienced professionals, provide
professional expertise and take responsibility for the end product.
Positions at this level are expected to significantly improve the day-to-day
activities/processes.
Manages and oversee the implementation of short-term activities within the team.
Decisions are of an operational nature within a defined scope. Positions on this level
deliver their share of professional responsibilities focusing on professional excellence.
Typically manages a team of Individual Contributor co-workers.
Non-Negotiable Requirements:
Minimum of 6 months relevant experience as a QA Team Lead
Strong background in the travel industry, with a preference for candidates who have handled Expedia accounts.
Experience with IGT, WNS, or Foundever is highly preferred.
BPO experience is a must
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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