Quality Analyst
Gratitude IncQuality Analyst
Job Description
Key Skills
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Job title: Quality Analyst
Account: Travel Sales
Work set up: 100% Onsite at Cebu City
Work shift: Night Shift
Salary: Up to 34K but open salary negotiation
Start date: ASAP
Qualifications:
• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain
• Not a job hopper
Essential Hiring Skills
1.Ability to Mentor agents and give feedback of calls monitored
2.Act as a Subject Matter Specialist
3.Participate in teleconferences and meetings initiated by the customer
4.Take ownership of issues and escalations
5. Ability to plan, prioritize, organize and communicate with client
Pre-screening Notes:
1. How many years of relevant experience with providing quality monitoring feedbacks in call centre sales domain?
2. Rate your proficiency in Taking ownership of issues and escalations, from 1 to 10, 10 is the highest.
3. Do you have Ability to Mentor agents and give feedback of calls monitored?
4. How much is your last drawn salary?
5. How much is your salary expectation?
6. Are you amenable to work onsite in Cebu with a Night shift schedule?
7. When are you available to start once hired?
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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