Quality Analyst

Gratitude Inc

15 Views

15 hours ago

Quality Analyst

2-5 Year(s)

40 - 45 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Six Sigma BPO Experience Bachelor degree UK Banking Industry

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Job title: Quality Analyst
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 48,000 basic
Start date: 30-Mar
Headcount: 2

Qualifications:
• Bachelor’s Degree
• Minimum of 2 years’ work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
• 2-4 Years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Excellent communication & feedback/coaching skills.
• Good to have: Exposure to UK banking or collections experience in other verticals
• Not a job hopper

Key Responsibilities & Qualifications:
• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
• Skills: Strong analytical, communication (verbal/written), and negotiation skills.
• Process Knowledge: Understanding of financial regulations and compliance standards

Role

QA Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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