Quality Analyst – Helpdesk Customer Support
Gratitude IncQuality Analyst – Helpdesk Customer Support
Job Description
Key Skills
100 candidate(s) have already applied for this Job. Apply now
Job Title: Quality Analyst – Helpdesk Customer Support
Location: McKinley (Onsite)
Salary: ₱20,000 – ₱23,000
Shift: TBD
Job Description
We are hiring a Quality Analyst for our Helpdesk Customer Support team. The ideal candidate should have experience in BPO quality assurance, technical support auditing, and data analysis. You will be responsible for monitoring customer interactions, evaluating quality standards, identifying process improvements, and providing actionable feedback to improve team performance.
Key Responsibilities
Conduct quality audits of customer support interactions (calls, chats, emails, and tickets).
Evaluate technical support cases involving SQL, APIs, conversion tracking, and integrations.
Analyze quality trends and identify opportunities for process improvement.
Prepare QA reports and maintain audit documentation.
Participate in calibration sessions and provide coaching feedback.
Ensure compliance with quality standards, SLAs, and company policies.
Qualifications
Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field.
2–4 years of Quality Analyst experience in a BPO environment (Mandatory).
Strong knowledge of SQL, REST APIs, JSON/XML, and technical troubleshooting.
Experience with Ads Manager platforms (Meta, Google Ads, TikTok) is an advantage.
Excellent analytical, communication, and documentation skills.
Willing to work onsite in McKinley.
Recruitment Process
Recruitment Interview
Assessment
Hiring Manager Interview
Questionnaire Link
Apply here: https://myglit.com/lateral/cref/b6b1bd5c31
Important Note: Filling out the above questionnaire is mandatory. Applications will only be processed after the form has been completed.
Note: Former Teleperformance employees are not eligible for rehire, either directly or through a third party.
Role
QA Analyst
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Security Engineer -SlEM/SOC(CLB
Gratitude Inc5 - 12 Year(s)
Confidential
Manila, Philippines
3 - 5 Year(s)
Confidential
Manila, Philippines
CSR INSURANCE ACCOUNT - EXL ALABANG
Gratitude Inc1 - 20 Year(s)
₱ 22 - ₱ 24K p.m
Manila, Philippines
ROLE-Avaloq Consultant-Hybrid Ortigas site
Gratitude Inc3 - 25 Year(s)
₱ 185 - ₱ 200K p.m
Manila, Philippines
Outbound Sales Assistant Manager – Travel Account
Gratitude Inc5 - 8 Year(s)
₱ 45 - ₱ 65K p.m
Manila, Philippines
2 - 4 Year(s)
₱ 22 - ₱ 25K p.m
Manila, Philippines
Inpatient Coder - QA Specialist _TWFH | Non-Voice
Gratitude Inc1 - 3 Year(s)
₱ 40 - ₱ 45K p.m
Manila, Philippines
CSR:BFSI /Trust and safety Account (SQL) TP Vertis N
Gratitude Inc1 - 8 Year(s)
₱ 20 - ₱ 60K p.m
Manila, Philippines
0 - 30 Year(s)
Confidential
Manila, Philippines
Microsoft Dynamics 365 CRM Developer
Gratitude Inc3 - 4 Year(s)
Confidential
Manila, Philippines