Quality Analyst | Helpdesk Customer Support. Onsite | McKinley, Taguig Salary: PHP 20,000 – 23,000 URGENT | 10 Openings
Gratitude IncQuality Analyst | Helpdesk Customer Support. Onsite | McKinley, Taguig Salary: PHP 20,000 – 23,000 URGENT | 10 Openings
Job Description
Key Skills
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Are you a technically skilled QA professional with BPO experience? This role is for you!
YOU MUST HAVE:
- 2–4 years BPO experience in technical support, QA or ad tech
- Strong SQL skills (joins, CTEs, window functions)
- Experience with RESTful APIs, JSON/XML payload debugging
- Knowledge of server-side tracking, webhooks and SDK implementation
- Familiarity with Meta Business Suite, Google Ads or TikTok for Business
- Understanding of conversion tracking and attribution models
- Bachelor's degree in Computer Science, IT, Software Engineering or related field
WHAT YOU WILL DO:
- Conduct QA evaluations of support tickets, chats and escalation cases
- Write and execute SQL queries to validate data pipelines and conversion tracking
- Audit API integrations, webhook configurations and SDK implementations
- Validate conversion tracking setups and attribution model outputs
- Deliver coaching feedback and participate in calibration sessions
- Produce weekly, monthly and quarterly QA performance reports
PLEASE DO NOT APPLY IF:
- You are a former Teleperformance employee not eligible for rehire
- You have no BPO experience
- You have no SQL or API experience
HOW TO APPLY:
Send CV to: royaltyinvestment2022@gmail.com
Subject: Quality Analyst | Helpdesk Customer Support
Only shortlisted candidates will be contacted.
Please SHARE — you might know someone perfect for this!
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
NA, nigeria
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