Quality Analyst-UK Financial Collections

JOB TITLE: Quality Analyst – UK Financial Collections

Account: UK Financial Collections

Work Setup: 100% Onsite at Eton Centris, Quezon City

Work Shift: Shifting Schedules, UK Time

Start Date: ASAP

Headcount: 4

QUALIFICATIONS:

- Bachelor's Degree or Undergraduate.

- Minimum of 2 years of work experience in UK/US/AU Banking Collections Operations and Quality Assurance in a Call Center or Shared Services Environment.

- 2–4 years of contact center experience in the Banking Industry.

- Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen, etc.

- Excellent communication and feedback/coaching skills.

- Not a job hopper.

KEY RESPONSIBILITIES & QUALIFICATIONS:

- Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.

- Skills: Strong analytical, communication (verbal/written), and negotiation skills.

- Process Knowledge: Understanding of financial regulations and compliance standards.

RECRUITMENT PROCESS:

1. Initial Interview: HRI (Human Resource Interview) c/o Angela

2. SVAR

3. Final Interview: MS Teams