Quality and Process Excellence Manager (Healthcare)

Gratitude Inc

99 Views

15 hours ago

5-8 Year(s)

₱ 90 - ₱ 100K p.a

Job Description

Key Skills

Communication Conflict resolution Interviews Mobile Communications Problem solver Stakeholder Management Internal Audit

2 candidate(s) have already applied for this Job. Apply now

Max. PHP120k

Location - Pasay City ( WFH Initially )

· Healthcare background;

· Green/black belt six sigma certification;

· Minimum of 8 years of total work experience

• Has successfully completed at least 1 project with significant benefits

Education Requirements

• Graduate in any stream

• Green Belt/Black Belt certified

• Exposure to quality systems (ISO, COPC, etc)

Basic Function

The QPE Manager is responsible for smooth function of Quality Compliance in client processes while ensuring that internal and client compliance requirements are met. The QC Manager is also responsible in meeting and exceeding process SLAs and delivering Business process improvement target of the account.

Technical Skills

• Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 5-7 years of experience

• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook

• Process Mapping/Value Stream Mapping

• Knowledge of calls recording system and its usage (NICE, Verint, etc) preferred

• Data Mining and Analysis using statistical tools like Minitab

Process Specific Skills

• Knowledge of industry domain being aligned to healthcare

• Knowledge of quality systems (ISO, COPC) preferable

Leadership

• Fosters a spirit of collaboration and team work

• Ability to relentlessly pursuing excellence

General

• Conformance to policies / compliances with auditing skills and eye for details

• Ability to coach and give feedback on an ongoing basis.

• Interviewing skills

• Strong written and verbal communication Skills.

• Problem solving skills

• Ability to resolve conflicts constructively and lead in a continually challenging environment

• Working across cultures with sensitivity, partnering, driving with a focus on business impact

• Ability to coordinate multiple, cross-functional stakeholders

Essential Functions

Quality Function:

• Responsible for designing new processes for QC function to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance

• Train / mentor personnel from other functions on quality tools and concepts and mentor BBs / GBs

• Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements

• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

• Closely work with operations team and clients to continuously benchmark processes, baseline performance and target setting

Process Improvement Function:

• Leads high impact / significant process improvement projects. Develop a detailed project plan to monitor and track progress. Highlight risks and issues throughout the project lifecycle to respective business owner

• Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements of the process starting from Migrations up to BAU state.

• Work closely with stakeholders to identify issues or bottlenecks within operations process and come up with strategic solution to increase efficiency and effectiveness of the process by sharing best practice and driving standardization

Primary Internal Interactions

• QCA’s

• PE Asst Managers, Lead Asst Managers, Sr. Manager, AVP, VP

• Ops AM, Lead AMs, Managers, Sr. Manager, AVP, VP

• Migrations Managers, AVP

• Analytics and Technology Team

Role

Team Leader-QA/QC

Timings

Day Shift (Permanent)

Industry

NON-BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Patricia Abamara

Recruiter - Gratitude Inc

NA, nigeria

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500+ Posts

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