Quality Assistant Manager - Insurance- EBU
Gratitude IncQuality Assistant Manager - Insurance- EBU
Job Description
Key Skills
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Work set up and schedule: Onsite and Shfiting
Qualifications:
•Minimum of 2 years in a QA AM/TL role or currently in a Sr. TL level role
•Knowledge of quality tools and analysis
•Experience in financial services (preferred)
•Must have an understanding of NPS calculation/CSAT
•Knowledge of quality framework deployment in new transitions
•6 years of experience in BPO
Role
QA Analyst
Timings
Flexible (Permanent)
Industry
Accounting / Finance
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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