Quality Assurance Analyst
Gratitude IncQuality Assurance Analyst
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Quality Assurance Analyst
Account: Insurance
Salary: 35k-38k
Work Location/Set up: Onsite, Alabang
Shift Schedule: Graveyard Shift
Headcount: 2
Location: Alabang, Philippines
Start Date: 13th, February 2026
Job Description:
The Quality Assurance Analyst is responsible for monitoring, evaluating, and improving the quality of processes, transactions, and customer interactions to ensure compliance with company standards and regulatory requirements.
Key responsibilities include conducting quality audits, reviewing work outputs and customer interactions. Identify errors and performance gaps.
Qualifications:
1–2 years of pure insurance experience (billing, account management, or policy servicing)
Minimum of 2–3 years of contact center experience, with at least 1 year in QA or auditing
Strong analytical and reporting skills
Must have prior BPO experience
Pre-Screening Questions:
Years of Contact Center Experience:
Years of Leadership/Supervisory Experience:
Last Drawn Salary:
Expected Salary:
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Trainers-USRN
Gratitude Inc1 - 5 Year(s)
Confidential
Manila, Philippines
Urgent hiring for healthcare account without experience
Gratitude Inc0 - 1 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Account Control Officer URGENT
Gratitude Inc2 - 3 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
OpentextExstream Developer
Gratitude Inc3 - 10 Year(s)
90 - 120 Thousand p.m
Manila, Philippines
SAP Master Data Management (MDM) Lead
Gratitude Inc5 - 7 Year(s)
100 - 120 Thousand p.m
Manila, Philippines
0 - 10 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
Trainer/Senior Trainer – Credit Card Operations [₱ 38k ]
Gratitude Inc2 - 4 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
Senior Fund Administrator - Financial
Gratitude Inc2 - 35 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
HIRING AT PASIG FOR CUSTOMER CARE
Gratitude Inc1 - 11 Year(s)
Confidential
Manila, Philippines