Quality Assurance Analyst| Digital Advertisement
Gratitude IncQuality Assurance Analyst| Digital Advertisement
Job Description
Key Skills
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•Conduct systematic QA evaluations of support interactions — including tickets, live chats, email threads, and escalation cases — assessing accuracy, technical correctness, process adherence, and communication quality against defined QA rubrics.
•Audit technical integration support cases involving API failures, tracking discrepancies, SDK issues, and payload errors to ensure agents are following correct diagnostic and resolution procedures.
•Perform targeted calibration reviews of high-complexity cases involving billing disputes, conversion attribution discrepancies, and ad policy escalations to validate consistency across the support team.
•Identify patterns and trends in QA defects — including recurring knowledge gaps, process deviations, and documentation errors — and escalate findings to the QA Lead and Training team.
•Maintain a structured audit log of all reviewed interactions, ensuring accurate scoring, fair calibration, and a defensible record of QA outcomes.
Qualifications
•Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline.
•Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education.
Technical Skills
•Strong to expert-level SQL skills: complex joins, window functions, CTEs, subqueries, aggregations, and query optimization.
•Demonstrated ability to use SQL for QA-driven data validation, pipeline audits, event-level verification, and defect trend reporting.
Role
QA Analyst
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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