Quality Assurance - BFSI
Gratitude IncQuality Assurance - BFSI
Job Description
Key Skills
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Description / Requirements
Job title: Quality Assurance
LOB: Banking, Financial Services, and Insurance (BFSI)
Account: Financial/ Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 33,000 - 38,000 basic / 2,000 allowance
Target start date: Immediately/Asap
REQUIREMENTS:
● Bachelor’s degree or equivalent experience is required (Undergraduates are welcome to apply)
● Conducts audits across all functions, ensuring accuracy and full compliance with FCRA, FDCPA, PCI-DSS, and card network rules.
● Analyzes quality trends, identifies root causes, prepares reports, and recommends improvements to enhance performance.
● Provides feedback, supports training, documents best practices, and drives process improvements with cross-functional teams.
● Willing to work on-site and shift schedule in Taguig
Required Skills:
• At least 2 years of experience as a QA in a BPO setting
• Strong knowledge of Banking – Credit and Collections operations, at least 3 years
• Ability to manage multiple assigned processes effectively
• Solid understanding of Quality Management principles and practices
• Ability to work under strict deadlines and collaborate with the team to meet targets
• Proficiency in MS Excel
• Experience in identity theft investigations
• Experience supporting portfolio scrubs
• Experience with billing error dispute processing
Role
Account & Financial Services
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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