Quality Assurance (Financial- Credit Card) URGENT!

Gratitude Inc

1324 Views

17 hours ago

2-5 Year(s)

₱ 10 - ₱ 15K p.m

Manila (Taguig)

Job Description

Key Skills

Banking Quality Assurance/QA BFSI Credit and Collections

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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for a Quality Assurance (QA) for our BPO Partner in Taguig.

Job title: Quality Assurance
LOB: Banking, Financial Services, and Insurance (BFSI)
Account: Financial/ Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 33,000 - 38,000 basic / 2,000 allowance
Target start date: Immediately/Asap

Headcount: 1

Recruitment Process: Virtual

QUALIFICATIONS:

Bachelor’s degree or equivalent experience is required
Conducts audits across all functions, ensuring accuracy and full compliance with FCRA, FDCPA, PCI-DSS, and card network rules.
Analyzes quality trends, identifies root causes, prepares reports, and recommends improvements to enhance performance.
Provides feedback, supports training, documents best practices, and drives process improvements with cross-functional teams.
Willing to work on-site and shift schedule in Taguig

Required Skills:

At least 2 years of experience as a QA in a BPO setting
Strong knowledge of Banking – Credit and Collections operations, at least 3 years
Ability to manage multiple assigned processes effectively
Solid understanding of Quality Management principles and practices
Ability to work under strict deadlines and collaborate with the team to meet targets
Proficiency in MS Excel
Experience in identity theft investigations
Experience supporting portfolio scrubs
Experience with billing error dispute processing

Roles and Responsibilities:

Conduct regular quality audits of customer interactions (phone, email, chat) across all operational functions.
Evaluate interactions against quality standards, KPIs, and best practices; identify coaching and improvement opportunities.
Audit compliance with FCRA, FDCPA, PCI-DSS, card network rules, and data privacy/security regulations.
Perform specialized audits, including:

– Collections: FDCPA compliance and negotiation effectiveness

– Disputes/Chargebacks: Documentation accuracy and card network compliance

– Fraud Investigations: Adherence to investigation protocols

– Credit Bureau Disputes: Timeliness, accuracy, and documentation quality

Analyze quality trends, identify root causes, and prepare detailed reports with insights and recommendations.
Provide constructive feedback and coaching to agents; support Team Leads with targeted training initiatives.
Identify process improvement opportunities and document best practices; support optimization projects.
Track and escalate compliance violations and regulatory concerns to management and the Compliance team.
Participate in training sessions, develop job aids, and support new hire onboarding.
Maintain complete and accurate audit records for compliance and retention requirements.

To apply, please submit your updated resume for this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.

APPLY NOW!

Role

QA Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Isay Balan

Recruiter - Gratitude Inc

NA, philippines

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