Quality Assurance Manager -Telco
Gratitude IncQuality Assurance Manager -Telco
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
JOB DESCRIPTION
Monitors and evaluates inbound and outbound calls, emails, and chats for accuracy, compliance, and quality standards. Documents quality issues and performance metrics for management review while supporting coaching, feedback, and training. Acts as a specialist with deep expertise, driving solutions for complex projects, programs, and processes. Serves as the final decision-maker within the area, mentoring and developing others. Ensures implementation of departmental strategies through effective policies, processes, and standards. Leads specialist teams with full employee lifecycle responsibility, ensuring operational excellence and continuous quality improvement.
Non-Negotiable Requirements
Recent Telecommunications (Telco) experience is required.
At least 2–3 years of BPO experience with a Telco account.
At least 1 year of experience as a QA Manager.
Experience handling the AT&T program is an advantage.
Kindly answer the pre-screening questions as a comment while applying
Pre-screening questions
Educational attainment
Years of BPO experience in a Telco account
Years of experience as a QA Manager
Do you have experience handling the AT&T program? If yes, how many years?
Last drawn salary
Expected salary
Role
Quality Manager
Timings
Day Shift (Permanent)
Industry
Telecom / ISP
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Telecom/Delivery/Healthcare/Hotel Reservation Account
Gratitude Inc0 - 2 Year(s)
₱ 10 - ₱ 20K p.m
Davao, Philippines
BPO Fraud Analyst
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 35K p.m
Davao, Philippines
TopBPO's hiring with Great job offers/Apply now
Gratitude Inc0 - 5 Year(s)
₱ 15 - ₱ 35K p.m
Davao, Philippines
Customer service representative
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines
Customer Service Representative
Gratitude Inc0 - 3 Year(s)
Confidential
Davao, Philippines
TP-Davao:operations Supervisor Telco Account/Telco sales
Gratitude Inc2 - 18 Year(s)
₱ 30 - ₱ 40K p.m
Davao, Philippines
Csr Sales Account at Davao - (newbies are accepted)
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 20K p.m
Davao, Philippines
2 - 4 Year(s)
₱ 25 - ₱ 50K p.m
Davao, Philippines
Medical Billing Specialist [RCM]
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
0 - 2 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines