Quality Assurance Manager – Telco
Gratitude IncQuality Assurance Manager – Telco
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
We are seeking a Quality Assurance Manager with recent telecommunications experience to lead quality initiatives, manage QA teams, monitor customer interactions, analyze performance metrics, coach quality specialists, and ensure continuous process improvement across Telco operations.
Key Skills
Quality Assurance
QA Manager
Telecommunications
Telco
BPO
Call Monitoring
Coaching
Performance Management
Root Cause Analysis
Customer Experience
Quality Framework
AT&T
Role
Quality Assurance Manager
Timings
Night Shift (Permanent)
Industry
Telecom / ISP
Work Mode
Work from office
Process
Non-Voice
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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