QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY
Gratitude IncQUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY
Job Description
Key Skills
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HIRING NOW: QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY
Location: Davao City
Work Setup: Onsite
Work Schedule: Graveyard Shift
Target Start Date: ASAP
Salary Package: ₱80,000 to ₱100,000
Important Notes
- The program does not offer a relocation package for profiles outside Davao
- Former Teleperformance employees are not eligible for rehire, whether directly or through a third party
Job Description
- Monitors and evaluates the quality of inbound and outbound telephone calls and other customer contact methods such as email and chat for accuracy and adherence to quality standards
- Documents quality issues and performance measures for management review
- Provides information to assist in the feedback and formal education process of individuals on the phone
- Experienced Specialist in one specialized discipline with thorough understanding of related disciplines
- Driving force behind the development of new solutions for programs, complex projects, processes or activities
- Serves as final decision maker in the area, coaches, mentors and trains others on the area of expertise
- Ensures the implementation of short to medium term activities within the business area or support sub-function in the context of the strategy for the department
- Ensures appropriate policies, processes and standards are developed and implemented to support short to medium term tactical direction
- Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility
Non-Negotiable Requirements
- Recent Telecommunications Telco experience is required
- At least 2 to 3 years of BPO experience with a Telco account
- At least 1 year of experience as a QA Manager
- Experience handling the AT&T program is an advantage
Recruitment Process
- Interview with Hiring Team
- QA presentation for confirmation if needed
Pre-Screening Questions
1. Educational attainment
2. Years of BPO experience in a Telco account
3. Years of experience as a QA Manager
4. Do you have experience handling the AT&T program? If yes, how many years
5. Last drawn salary
6. Expected salary
APPLY NOW
Send your updated resume.
Equal opportunity employer.
Role
Quality Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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