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GRATITUDE INC
APAC · AFRICA · U.S.A

Quality Control Analyst - US Healthcare Account [

424 Views 1 week ago
Experience 2–9 Year(s)
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Salary ₱ 23 – 25K p.m
Location NA
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Job Description



Job Title: Quality Control Analyst - US Healthcare Account [ALLIED]*


Work Setup:* On-site  

*Industry:* BPO / Contact Center / Healthcare  


*Job Description*

We are looking for a *Quality Control Analyst* for our *US Healthcare Account - ALLIED*.  

You will be supporting US members with *Pre-Authorization, Benefits & Eligibility, and Claims* inquiries.


*Qualifications*

- *Education:* College Graduate OR Associate Graduate [Any 4-year/2-year course]  

 

- *Experience:* Minimum *2 years Call Center/BPO experience* handling US Healthcare accounts  

- *Must have handled:* Pre-Auth, Benefits & Eligibility, and Claims for members

- Excellent English communication skills, both verbal and written

- Strong attention to detail and analytical skills

- Amenable to work on *night shift* and shifting schedules


*Compensation & Benefits*

- *Basic Pay:* 23,000 PHP

- *Allowance:* 1,000 PHP Flex Fund [upon hire]

- *Night Differential:* 20%

- *HMO:* Coverage on Day 1

- *Performance Incentives*

- *14th Month Pay*

- *Rice Allowance:* 300 PHP/month [upon regularization]

- *Bonuses:* Show Up Bonus + Referral Bonus


*

Key Skills

6 Skills
Call Center BPO Voice Process Call centre voice International BPO BPO Healthcare. Call Center experience

Role Specifications

Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Norman Bogonko
Recruiter - Gratitude Inc
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