Quality Control Analyst - US Healthcare Account [
Gratitude IncQuality Control Analyst - US Healthcare Account [
Job Description
Key Skills
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Job Title: Quality Control Analyst - US Healthcare Account [ALLIED]*
Work Setup:* On-site
*Industry:* BPO / Contact Center / Healthcare
*Job Description*
We are looking for a *Quality Control Analyst* for our *US Healthcare Account - ALLIED*.
You will be supporting US members with *Pre-Authorization, Benefits & Eligibility, and Claims* inquiries.
*Qualifications*
- *Education:* College Graduate OR Associate Graduate [Any 4-year/2-year course]
- *Experience:* Minimum *2 years Call Center/BPO experience* handling US Healthcare accounts
- *Must have handled:* Pre-Auth, Benefits & Eligibility, and Claims for members
- Excellent English communication skills, both verbal and written
- Strong attention to detail and analytical skills
- Amenable to work on *night shift* and shifting schedules
*Compensation & Benefits*
- *Basic Pay:* 23,000 PHP
- *Allowance:* 1,000 PHP Flex Fund [upon hire]
- *Night Differential:* 20%
- *HMO:* Coverage on Day 1
- *Performance Incentives*
- *14th Month Pay*
- *Rice Allowance:* 300 PHP/month [upon regularization]
- *Bonuses:* Show Up Bonus + Referral Bonus
*
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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