Quality Manager – Travel Account
Gratitude IncQuality Manager – Travel Account
Job Description
Key Skills
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Location: Clark
Work Setup: Onsite
Shift: Night Shift
Salary: PHP 80,000–110,000
Account: Travel / Quality Assurance
The Opportunity
We’re looking for an experienced Quality Manager with strong BPO and Quality Assurance expertise to lead quality operations for a travel account.
What You’ll Do
Lead and manage Quality Assurance operations across voice and non-voice channels.
Monitor and evaluate calls, emails and chats against quality standards.
Drive call monitoring, audits, scorecards, coaching and feedback.
Analyse quality trends and prepare performance reports for management.
Coach, mentor and develop QA specialists to improve performance.
Identify quality gaps and implement corrective and process improvement initiatives.
Develop and implement QA
Interested? Send your updated CV.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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