RCM Operations Manager

Gratitude Inc

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4 hours ago

RCM Operations Manager

5-10 Year(s)

Manila

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Job Description

Key Skills

Six Sigma RCM metrics, financial analytics, capacity planning, and workforce optimization.

2 candidate(s) have already applied for this Job. Apply now

SITE: TP Alphaland (Magallanes, Makati)

WORK SETUP: Onsite

SHIFT SCHEDULE: Night Shift

TARGET START DATE: October 5, 2026

Position Overview

The RCM Operations Manager provides strategic and operational leadership for the RCM program. This role owns end-to-end service delivery, P&L/cost efficiency, client relationship management, and the leadership development of Assistant Managers and Supervisors. The Manager is accountable for driving operational excellence, scaling performance, and ensuring full compliance with U.S. healthcare standards and BPO operational frameworks.

Key Responsibilities

A. Strategic Operations & Service Delivery

Oversee end-to-end RCM operations, ensuring consistent achievement of contractual SLAs, KPIs, and financial targets across all lines of business

Partner with Workforce Management (WFM) for accurate volume forecasting, capacity planning, staffing optimization, and schedule alignment

Identify operational risks and workflow bottlenecks early, implementing proactive, data-driven solutions and process optimizations

B. People Leadership & Organizational Development

Lead, mentor, and develop a high-performing leadership bench of Supervisors and support staff

Drive engagement, accountability, and retention initiatives across the operational workforce

Establish structured performance management frameworks, career pathways, and leadership training pipelines

C. Client Governance & Stakeholder Management

Serve as the primary operational point of contact and trusted partner for client stakeholders

Lead Daily, Weekly, and Monthly Business Reviews (WBR / MBR / QBR), presenting operational metrics, trend analyses, and strategic growth initiatives

Manage client escalations, service recovery plans, and operational alignment

D. Quality, Compliance & Continuous Improvement

Champion continuous improvement initiatives, Six Sigma/Lean methodologies, and automation projects to enhance operational efficiency and reduce processing costs

Enforce rigorous compliance standards regarding HIPAA, healthcare data privacy, and internal quality frameworks

Oversee audit readiness, compliance checks, and cross-functional collaboration with HR, IT, Finance, Training, and QA

Qualifications & Requirements

Non-Negotiable: 5+ years of progressive leadership experience in BPO operations, with significant tenure managing Healthcare RCM campaigns at a managerial level – required

Proven track record in large-scale team management, multi-LOB operations, scorecard management, and client relationship governance

Comprehensive expertise in RCM metrics, financial analytics, capacity planning, and workforce optimization

Exceptional executive communication, strategic thinking, and change management capabilities

No job-hopping. Candidates must have at least 2 years of tenure in their previous roles

Candidates with multiple previous roles lasting less than 2 years should not be endorsed

Why Join?

Competitive salary: ₱80,000 – ₱110,000

Prime Alphaland, Makati location

Career growth in RCM operations leadership

Dynamic and supportive team environment

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

Recruiter - Gratitude Inc

NA, kenya

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