RCM Operations Manager Urgent

Gratitude Inc

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3 days ago

RCM Operations Manager Urgent

5-10 Year(s)

Manila

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Job Description

Key Skills

RCM Manager BPO Experience

16 candidate(s) have already applied for this Job. Apply now

Job Title: ***RCM Operations Manager***

Site: Alphaland (Magallanes, Makati)

Work Setup: Onsite

Shift Schedule: Night Shift

Target Start Date: October 5, 2026

Position Overview

The **RCM Operations Manager*** provides strategic and operational leadership for the RCM program. This role owns end-to-end service delivery, P&L/cost efficiency, client relationship management, and the leadership development of Assistant Managers and Supervisors. The Manager is accountable for driving operational excellence, scaling performance, and ensuring full compliance with U.S. healthcare standards and BPO operational frameworks.

Key Responsibilities

A. Strategic Operations & Service Delivery

B. People Leadership & Organizational Development

•Lead, mentor, and develop a high-performing leadership bench of Supervisors and support staff.

•Drive engagement, accountability, and retention initiatives across the operational workforce.

•Establish structured performance management frameworks, career pathways, and leadership training pipelines.

C. Client Governance & Stakeholder Management

•Serve as the primary operational point of contact and trusted partner for client stakeholders.

•Lead Daily, Weekly, and Monthly Business Reviews (WBR / MBR / QBR), presenting operational metrics, trend analyses, and strategic growth initiatives.

•Manage client escalations, service recovery plans, and operational alignment.

D. Quality, Compliance & Continuous Improvement

Qualifications & Requirements

•Non-Negotiable: 5+ years of progressive leadership experience in BPO operations, with significant tenure managing Healthcare RCM campaigns at a managerial level.

•Proven track record in large-scale team management, multi-LOB operations, scorecard management, and client relationship governance.

•Comprehensive expertise in RCM metrics, financial analytics, capacity planning, and workforce optimization.

•Exceptional executive communication, strategic thinking, and change management capabilities.

***Interview Process: Validation- 3-Level Interview Process***

Pre-screening notes :

Years of BPO Experience:

Years of RCM Experience:

Years of RCM Management Experience:

Largest Team Managed:

Number of LOBs Managed:

Healthcare RCM Campaigns Managed:

Client Management / QBR / MBR / WBR Experience:

WFM / Capacity Planning Experience:

HIPAA / Healthcare Compliance Experience:

Last Drawn Salary:

Expected Salary:

Willing to Work Onsite – Alphaland: Yes/No

Willing to Work Night Shift: Yes/No

Available Start Date:

Please Apply using the Link https://www.myglit.com/lateral/cref/8c28845a29

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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