RCM Operations Supervisor

Gratitude Inc

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1 hour ago

RCM Operations Supervisor

2-10 Year(s)

Manila

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Job Description

Key Skills

RCM Manager HIPPA RCM Experience SLA / KPI Management

1 candidate(s) have already applied for this Job. Apply now

SITE: TP Alphaland (Magallanes, Makati)

WORK SETUP: Onsite

SHIFT SCHEDULE: Night Shift / Shifting

TARGET START DATE: October 5, 2026

Position Overview

The RCM Operations Supervisor is responsible for leading, coaching, and supervising a team of Revenue Cycle Management (RCM) professionals within a high-volume BPO environment. This role ensures operational efficiency, strict adherence to Service Level Agreements (SLAs), compliance with healthcare regulations (HIPAA), and the achievement of key performance indicators (KPIs) such as Quality, Productivity, and Turnaround Time (TAT).

Key Responsibilities

A. Operational Team Leadership & Execution

Supervise daily floor operations, conduct daily team huddles, and ensure seamless workflow distribution across RCM workstreams (e.g., billing, collections, claims, denials, or accounts receivable)

Maintain operational discipline, including attendance management, real-time schedule adherence, and queue monitoring

Provide active leadership support on the floor to resolve operational escalations and complex processing issues promptly

B. Performance Monitoring & Quality Oversight

Track and evaluate team performance across core BPO metrics: Productivity (Units Per Hour / UPH), Quality Assurance (QA) scores, SLA compliance, and TAT

Analyze performance reports and error trends in collaboration with Quality Assurance (QA) and Training teams to identify root causes and performance gaps

Implement targeted corrective action plans and coaching strategies to drive continuous improvement

C. Coaching, Mentoring & Development

Conduct regular 1-on-1 coaching sessions, performance evaluations, and career development discussions with frontline associates

Support newly onboarded RCM specialists through nesting and transition-to-production phases

Partner with Training to identify recurring training needs and deliver operational refreshers on RCM coding, guidelines, and client-specific processes

D. Compliance & Governance

Ensure strict adherence to HIPAA, data privacy policies, and client security protocols

Maintain accurate documentation of coaching logs, attendance infractions, and performance management records

Ensure operational readiness for client audits, internal quality calibrations, and compliance reviews

Qualifications & Requirements

Non-Negotiable: Minimum 2–3 years of BPO experience with dedicated hands-on experience in Revenue Cycle Management (RCM) operations – required

Prior supervisory experience (Team Leader, Operations Supervisor, or Subject Matter Expert) in a BPO environment – required

Strong working knowledge of end-to-end RCM processes (Billing, Collections, AR Management, Claims Submission, Denials/Appeals)

Excellent analytical, problem-solving, communication, and stakeholder management skills

Why Join?

Competitive salary: ₱35,000 – ₱40,000

Prime Alphaland, Makati location

Career growth in RCM operations leadership

Dynamic and supportive team environment

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

Recruiter - Gratitude Inc

NA, kenya

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