Real-Time Analyst

Gratitude Inc

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6 days ago

Real-Time Analyst

2-4 Year(s)

₱ 34 - ₱ 37K p.m

Manila, Quezon Calabarzon

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Job Description

Key Skills

WFM Analyst UK Banking Industry

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Job Title: Real-Time Analyst

‎Vertical: UK Financial Customer Service

‎Work Setup: 100% onsite in Eton Centris, Quezon City

‎Work Shift: Shifting

‎Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

‎Start Date: ASAP

‎Headcount: 2

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‎QUALIFICATIONS:

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‎• Graduate of a Bachelor’s Degree

‎• 1-2 years of work experience in workforce management in a contact center environment

‎• 2-4 years overall experience

‎• Banking industry experience is highly preferred

‎• Exposure to UK/US/AU Banking industry is an advantage

‎• Good analytical skills

‎•Excellent in MS Excel & number crunching

‎• Experience with Workforce Management software (scheduling, performance tracking, reporting)

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‎RECRUITMENT PROCESS:

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‎Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams

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‎Pre-Screening Notes:

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‎Highest Educational Attainment:

‎How many years of experience do you have in workforce management in a contact center environment?

‎Years of banking industry experience:

‎Do you have exposure to the UK/US/AU Banking industry?

‎How much is your last drawn salary?

‎How much is your expected salary?

‎Are you amenable to working 100% on-site in Quezon City with a shifting schedule?

‎Can you start immediately?

‎

‎

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

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Chibuzor Ohaegbu

Recruiter - Gratitude Inc

NA, nigeria

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