REAL-TIME ANALYST (RTA) | DAVAO

HIRING NOW: REAL-TIME ANALYST (RTA) | DAVAO | ONSITE

Job Title: Real-Time Analyst (RTA)  

Work Location: Davao  

Work Setup & Schedule: Onsite, Shifting schedule  

Salary: ₱21,000 - ₱27,000  

Overview  

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities

- Monitor queues, staffing, and service levels in real time

- Track attendance and schedule adherence

- Identify and escalate risks impacting performance

- Provide immediate recommendations to address gaps

Basic Qualifications

- At least 1 year WFM or RTA experience in a BPO setting

- Strong analytical and problem-solving skills

- Proficiency in MS Excel and WFM tools

- Good communication and stakeholder management skills

Pre-Screening Questions

1. Educational Attainment

2. Years of Experience in WFM or RTA in a BPO Setting

3. WFM Tools Used

4. Last Drawn Salary

5. Expected Salary

APPLY NOW  

Send your updated resume.

Equal opportunity employer.