Real-Time Analyst (RTA) Lead
Gratitude IncReal-Time Analyst (RTA) Lead
Job Description
Key Skills
19 candidate(s) have already applied for this Job. Apply now
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams
Pre-Screening Notes:
1) Highest Educational Attainment:
2) How many years of experience do you have as an RTA Lead in a contact center environment?
3) How much is your last drawn salary?
4) How much is your expected salary?
5) Are you amenable to working 100% on-site in Quezon City with a shifting schedule?
6) Can you start immediately?
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer service representative (banking)
Gratitude Inc0 - 1 Year(s)
₱ 38 - ₱ 50K p.m
Manila, Philippines
BPO Hiring CSR with 6-17 Months Exp - Cognizant Taguig
Gratitude Inc1 - 3 Year(s)
₱ 20 - ₱ 24K p.m
Manila, Philippines
Business Architect – SAP EWM
Gratitude Inc3 - 7 Year(s)
Confidential
Manila, Philippines
MIS Executive Vertical: UK Financial Customer Service
Gratitude Inc2 - 7 Year(s)
Confidential
Manila, Philippines
1 - 16 Year(s)
₱ 20 - ₱ 24K p.m
Manila, Philippines
2 - 4 Year(s)
Confidential
Manila, Philippines
Collections Manager – B2B
Gratitude Inc5 - 7 Year(s)
₱ 100 - ₱ 110K p.m
Manila, Philippines
Operational Technology (OT) Specialist / Team Lead
Gratitude Inc3 - 5 Year(s)
₱ 65 - ₱ 200K p.m
Manila, Philippines
EXL Pasay -CSR INSURANCE Account
Gratitude Inc1 - 21 Year(s)
₱ 20 - ₱ 22K p.m
Manila, Philippines
CSR -Allied Account -Sagility Alabang
Gratitude Inc2 - 12 Year(s)
₱ 23 - ₱ 24K p.m
Manila, Philippines