Real-Time Analyst (RTA) Lead

QUALIFICATIONS:

• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy


RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams


Pre-Screening Notes:
1) Highest Educational Attainment:
2) How many years of experience do you have as an RTA Lead in a contact center environment?
3) How much is your last drawn salary?
4) How much is your expected salary?
5) Are you amenable to working 100% on-site in Quezon City with a shifting schedule?
6) Can you start immediately?