Real-Time Analyst (RTA) Lead
Gratitude IncReal-Time Analyst (RTA) Lead
Job Description
Key Skills
27 candidate(s) have already applied for this Job. Apply now
Job Title: Real-Time Analyst (RTA) Lead
Vertical: UK Financial Collections
Work Setup: 100% onsite in Eton Centris, Quezon City
Work Shift: Shifting
Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience
Start Date: ASAP
Headcount: 1
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams
Pre-Screening Notes:
Highest Educational Attainment:
How many years of experience do you have as an RTA Lead in a contact center environment?
How much is your last drawn salary?
How much is your expected salary?
Are you amenable to working 100% on-site in Quezon City with a shifting schedule?
Can you start immediately?
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
3 - 18 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
Travel Sales / Customer service Representative
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
WFM Team Lead
Gratitude Inc1 - 4 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
CSR Healthcare account -Taguig
Gratitude Inc1 - 20 Year(s)
₱ 18 - ₱ 28K p.m
Manila, Philippines
Customer service representative (call center Agent)
Gratitude Inc0 - 1 Year(s)
₱ 19 - ₱ 21K p.m
Manila, Philippines
CSR Multilingual Language - Khmer (Cambodia)
Gratitude Inc0 - 13 Year(s)
₱ 100 - ₱ 113.35K p.m
Manila, Philippines
Customer Service Representative – Insurance Account
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Account: ALM LBR-Wns Alabang
Gratitude Inc2 - 16 Year(s)
₱ 35 - ₱ 40K p.m
Manila, Philippines
Operations Supervisor (Travel & Hospitality)
Gratitude Inc1 - 3 Year(s)
Confidential
Manila, Philippines
3 - 16 Year(s)
₱ 60 - ₱ 100K p.m
Manila, Philippines