Real-Time Analyst (RTA) Lead

Gratitude Inc

7 Views

2 hours ago

Real-Time Analyst (RTA) Lead

2-10 Year(s)

Quezon Calabarzon

Quick Apply Apply

Job Description

Key Skills

Accuracy Accurate SLA Requirements Scheduling Analyst forecasting.

1 candidate(s) have already applied for this Job. Apply now

QUALIFICATIONS:

• Graduate of a Bachelor’s Degree

• 2+ years managing RTA teams in a contact center environment.

• Experience managing multiple queues and geographies.

• SLA Achievement

• Schedule Adherence

• Occupancy

• Forecast Variance

• Abandonment %

• Queue Management Accuracy

RECRUITMENT PROCESS:

Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams

Pre-Screening Notes:

Highest Educational Attainment:

How many years of experience do you have as an RTA Lead in a contact center environment?

How much is your last drawn salary?

How much is your expected salary?

Are you amenable to working 100% on-site in Quezon City with a shifting schedule?

Can you start immediately?

Role

Collections Manager

Timings

UK Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ifunanya Edeh

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Security Engineer – SIEM/SOC Specialist

Gratitude Inc

5 - 10 Year(s)

Splunk Security Engineer Security Support

₱ 70 - ₱ 150K p.m

Quezon Calabarzon, Philippines

Details

USRN Clinical Analyst

Gratitude Inc

1 - 3 Year(s)

clinical experience Bedside experience PHRN or USRN

Confidential

Quezon Calabarzon, Philippines

Details

Team Leader – UK Financial Collections

Gratitude Inc

2 - 6 Year(s)

Operational Excellence Operations Management Operations Supervisor

₱ 30 - ₱ 55K p.m

Quezon Calabarzon, Philippines

Details

Multilingual Language – Thai

Gratitude Inc

0 - 10 Year(s)

CRM (Customer relationship Management) Customer Service Handling Complaints

₱ 34.75 - ₱ 11002.73K p.m

Quezon Calabarzon, Philippines

Details

Multilingual Customer Support Specialist (Vietnamese)

Gratitude Inc

0 - 1 Year(s)

Vietnamese Fluent in Vietnamese and English Vietnamese Language

₱ 39.2 - ₱ 69.7K p.m

Quezon Calabarzon, Philippines

Details

MULTILINGUAL CUSTOMER SERVICE – VIETNAMESE

Gratitude Inc

0 - 5 Year(s)

CRM (Customer relationship Management) Customer Service Documentation

₱ 39.11 - ₱ 80.16K p.m

Quezon Calabarzon, Philippines

Details

CSR-Online Video Sharing

Gratitude Inc

0 - 10 Year(s)

Customer Relations Customer Service good communication skills

₱ 20 - ₱ 30K p.m

Quezon Calabarzon, Philippines

Details

Immediate start date for online video sharing

Gratitude Inc

0 - 10 Year(s)

Customer Service

₱ 20 - ₱ 27K p.m

Quezon Calabarzon, Philippines

Details

Multilingual Language - Thai

Gratitude Inc

0 - 1 Year(s)

english Thai Thai Language

₱ 34.75 - ₱ 60.95K p.m

Quezon Calabarzon, Philippines

Details

Multilingual Language - Khmer

Gratitude Inc

1 - 2 Year(s)

Multilingual Order to Cash

Confidential

Quezon Calabarzon, Philippines

Details