Real-Time Analyst Vertical: UK Financial Customer Service
Gratitude IncReal-Time Analyst Vertical: UK Financial Customer Service
Job Description
Key Skills
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Description: The Real-Time Analyst is responsible for monitoring and managing real-time contact center operations to ensure service levels, staffing, and productivity targets are achieved. The role involves tracking queue performance, attendance, staffing levels, service levels, and intraday performance, while identifying gaps and taking appropriate actions to maintain operational efficiency. The analyst will work closely with operations and workforce management teams to communicate performance updates, manage schedule adherence, and support real-time staffing adjustments.
Role
Operations Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Banking / Financial Services
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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