Job Description: Reports Analyst

Job Title: Reports Analyst
Work Setup: Hybrid – Manila, Philippines
Work Schedule: Graveyard Shift
Salary Package: PHP 35,000–49,000 per month
Start Date: ASAP
Headcount: 3 vacancies

Job Overview

The Reports Analyst will support business reporting, data analytics, and management reporting activities within the call center, BPO, or customer service industry. The role requires strong Microsoft Office skills, analytical capabilities, business writing, and the ability to prepare and present reports that support operational decision-making.

Key Responsibilities

• Prepare, analyze, and maintain business and operational reports.

• Collect, organize, validate, and interpret data to identify trends and performance insights.

• Support management reporting and provide accurate, timely reporting outputs.

• Use Microsoft Excel to analyze data, generate reports, and maintain reporting files.

• Prepare professional presentations using Microsoft PowerPoint.

• Create and maintain process documentation and business reports.

• Communicate reporting findings and insights to relevant stakeholders.

• Deliver presentations and explain analytical results to management and business teams.

• Provide training and guidance based on documented business processes.

• Ensure accuracy, consistency, and quality of reporting information.

Required Qualifications

• Must possess at least a bachelor's or college degree, preferably a Bachelor of Science in Computer Science.

• 1–3 years of working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, BPO, or customer service industry.

• 1.5–2 years of data analytics experience.

• Deep to expert-level knowledge of:

  • Microsoft Excel

  • Microsoft Word

  • Microsoft PowerPoint

• Excellent written and verbal communication skills.

• Ability to conduct face-to-face presentations.

• Experience in business writing and process documentation.

• Experience providing training based on prepared documentation.

Work Requirements

• Amenable to a hybrid work arrangement.

• Willing to work on a graveyard shift.

• Available to start immediately or as soon as possible.

• Able to work effectively with reporting data, operational teams, and management stakeholders.

Compensation

Monthly Package: PHP 35,000–49,000

Recruitment Process

1. Candidate Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Candidate Screening Questions

1. What is your highest educational attainment?

2. How many years of experience do you have in business reporting and management principles within the call center, BPO, or customer service industry?

3. How many years of data analytics experience do you have?

4. What is your current or last drawn salary?

5. What is your expected salary?

6. Are you amenable to working on a hybrid setup in Taguig with a graveyard shift?

7. Can you start immediately once hired?

Important: Candidates should clearly highlight their business reporting, data analytics, Microsoft Excel, Word, PowerPoint, and process documentation experience in their updated resumes.