Risk and Compliance Associate Manager

Gratitude Inc

360 Views

16 hours ago

5-8 Year(s)

₱ 45 - ₱ 55K p.m

Manila

Job Description

Key Skills

Call Center

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key skills

Risk And Compliance

.Manager

BPO

Location

Mandaluyong

Position: Risk and Compliance Associate Manager

Location: Mandaluyong, NCR

Salary: Open Budget [Based on Experience]

Education: Bachelor’s Degree

JOB DESCRIPTION:

Manage planning and execution of various Risk and Compliance initiatives

Assess the service delivery control environment and evaluate adherence to client-identified contractual requirements, policies, and standards.

Effectively evaluate review results, weighing the relevancy, accuracy, and perspective of conclusions against the accumulated evidence.

Identify, assess, and resolve complex issues/non-standard issues/problems largely on own initiative

Exhibit creativity and innovation in recommending improvements to review practices and processes.

Be effective in communicating review results, both verbally and in writing, so they are persuasive, placed in the appropriate context, and understood by the recipient/reviewee.

Drive the first draft of client-facing reports to final approval

Seek advice and escalates issues when faced with tasks/problems outside the normal scope of the job.

Monitor and provide assurance that the identified findings and actions are tracked to closure and report to leadership thereon.

Coordinate implementation and maintenance of risk self-assessment programs across service delivery, such as service delivery Representation Letter.

Support the on-demand and Mobilization Reviews and work with the Service Delivery to look for opportunities.

Support continuous improvement and organization development activities

Support service delivery in preparation for the client or industry-specific certification and compliance programs

JOB QUALIFICATIONS:

At least 5 to 8 years of relevant experience

Requires identifying and assessing complex problems for area(s) of responsibility. Creates solutions in situations in which analysis requires in-depth knowledge of organizational objectives.

Interaction is with senior management levels at a client and/or within Accenture, involving significant matters.

Latitude in decision-making and determination of objectives and approaches to critical assignments

Impact or Decision Impact

Decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility

Manages large teams and/or work efforts at a client or within the company.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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