RTA Lead_UK Financial Collections (Project Motor)
636 Views
1 month ago
Experience
2–4 Year(s)
₱
Salary
₱ 25 – 27K
p.m
Location
Manila (Ortigas, Bridgetown quezon City, Eastwood quezon city)
127 candidate(s) already applied
Job Description
Job Title: Real-Time Analyst (RTA) Lead
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
Key Skills
1 Skills
Real time analyst Lead
Role Specifications
Role
Credit Analyst-Corporate Banking
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Banking / Financial Services
Similar Jobs
CSR -Telco /Healthcare account -Taguig
Gratitude Inc • 1 – 17 Year(s)
Inbound BPO
BPO Voice Process
BPO Skills
₱ 20 – 25K p.m
Manila, Philippines
(ACTIVE) Security Engineer (SIEM & SOAR) | Onsite/ Hybrid in QC
Gratitude Inc • 3 – 8 Year(s)
SIEM tools
SOAR
Cybersecurity Frameworks
Confidential
Manila, Philippines
Senior ServiceNow Platform Administrator
Gratitude Inc • 10 – 18 Year(s)
ITIL
Java
Azure Devops
Confidential
Manila, Philippines
Outbound Sales Leader (Manager)
Gratitude Inc • 2 – 3 Year(s)
BPO Call center
Outbound Sales Leader (Manager)
Manager..
₱ 130 – 160K p.m
Manila, Philippines
Microsoft MPOS Developer (Dynamics 365 Retail)
Gratitude Inc • 5 – 8 Year(s)
Microsoft Dynamics CRM 365
Confidential
Manila, Philippines
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Location
NA, nigeria
Network
1+ Followers
Activity
500+ Posts
Interview Tips
Curated for this role
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Mobile App
Get the Best Jobs
Right on your fingertips with instant alerts