Scheduler
Gratitude IncScheduler
Job Description
Key Skills
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Qualifications
- Atleast 2+ year in a call center inbound voice process
- Proficient with Microsoft Excel
- Ability to scrub, dissect and shape data, create customized reports.
- Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX,Verint etc.
- Excellent verbal, written and comprehension skills
.Role & Responsibilities
- Manage agent schedules, IDPs and make necessary adjustments as needed.
- Update employee information changes inside Verint WFO system
- Monitor agent adherence against their schedules in Verint WFO system
- Ensure staffing requirement is met based on the IDPs
- Communicate effectively with internal and external customers
- Responsible for balancing staffing requirements with operational efficiencies and financial goals.
- Create daily/interval reports on operational performance as required.
- General Skills
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
- Solid critical thinking, problem solving, and interpersonal skills
- Demonstrates ability to give and receive feedback with peers and business partners
- Ability to work independently with minimal supervision
- Must demonstrate sound arithmetic, analytical and problem solving ability.
- Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
Role
Fresher
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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