SCHEDULER

Gratitude Inc

39 Views

14 hours ago

SCHEDULER

2-5 Year(s)

₱ 40 - ₱ 50K p.a

Job Description

Key Skills

avaya system WFM System

2 candidate(s) have already applied for this Job. Apply now

Hiring

Location: Alabang Town Center, Alabang

Salary Budget: 32,000-40,000 basic + 2,000 NT Allowance + 5,000 Position Allowance

Work Set Up: Temporary WAH

Night Shifts

Must Have: Short term planning exp.

Tools Preferred: MS-Excel, Excel - Solver, IEX, E-WFM, Avaya, Blue – Pumpkin

Position: Scheduler

SUMMARY

This position assists with long-range planning and ongoing analysis of real-time performance and the determination of alternative plans when necessary.

RESPONSIBILITIES

• Analyze historical and actual call arrival pattern for all transaction types in order to drive effective and efficient resource strategy decisions and recommendations to operations and clients.

• Identifies and recommends solutions for operational and service problems based on historical volume and staffing analysis and future projections.

• Analyze the schedule given to ensure that optimal results are gained. Proactively comes up with a solution to any schedule concerns that may come up and creates a communication process to ensure that any changes made are clear to the floor and are followed appropriately

Role

Operations Director

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Seyi Garr

Recruiter - Gratitude Inc

NA, nigeria

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