Scheduler - Alabang Town Center, Alabang, Philippines
Gratitude IncScheduler - Alabang Town Center, Alabang, Philippines
Job Description
Key Skills
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This position assists with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary.
RESPONSIBILITIES
• Analyze historical and actual call arrival pattern for all transaction types in order to drive effective and efficient resource strategy decisions and recommendations to operations and clients.
• Identifies and recommends solutions for operational and service problems based on historical volume and staffing analysis and future projections.
• Analyze schedule given to ensure that optimal results are gained. Proactively comes up with solution to any schedule concerns that may come up and creates a communication process to ensure that any changes made are clear to the floor and are followed appropriately
• Compile data and analyze past and current trends. Creates specialized reports to isolate issues that they foresee or have seen based from historical/ realtime analysis and works with OMDM to address these issues based on the report done.
QUALIFICATIONS
• At least 2 years of experience in scheduling
• Working knowledge in Verint, eWFM, IEX, nfocus and any WFM tools is required
• Good oral and written communication skills
• Excellent analytical skills
Role
NON-BPO
Timings
Night Shift (Permanent)
Industry
NON-BPO
Work Mode
NA
Process
Non-Voice
Functional Area
NON-BPO
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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