We're Hiring: Workforce Scheduler

Locations: Alphaland, Makati & Davao CityWork Setup: Onsite

Schedule: Shifting Schedule

Join Our Workforce Management Team!

We are looking for a detail-oriented Workforce Scheduler to help ensure efficient staffing and seamless business operations. If you have experience in WFM scheduling, forecasting, and workforce planning within a BPO or contact center environment, this could be the perfect opportunity for you.

Key Responsibilities

Develop, maintain, and optimize employee work schedules based on forecasted business demand.
Manage schedule updates, shift bids, schedule adjustments, and staffing changes.
Ensure adequate staffing coverage while maintaining operational efficiency and cost-effectiveness.
Coordinate closely with Operations and Workforce Management teams to support business needs.
Monitor scheduling accuracy and recommend improvements to workforce planning processes.
Prepare reports and assist with workforce analysis when needed.

Qualifications

At least 1 year of experience in Workforce Management (WFM) Scheduling.
Knowledge of workforce planning, forecasting, and capacity planning concepts.
Intermediate to advanced proficiency in Microsoft Excel.
Strong analytical, organizational, and problem-solving skills.
Excellent attention to detail and ability to manage multiple priorities.
Willing to work onsite on a shifting schedule.

Why Join Us?

Competitive salary package
Career growth opportunities
Dynamic and collaborative work environment
Opportunity to build your career in Workforce Management

Apply today and become part of a team that keeps operations running efficiently!

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.