Scheduler (Workforce Scheduler)

We're Hiring: Workforce Scheduler

Locations: Alphaland, Makati & Davao CityWork Setup: Onsite

Schedule: Shifting Schedule

Join Our Workforce Management Team!

We are looking for a detail-oriented Workforce Scheduler to help ensure efficient staffing and seamless business operations. If you have experience in WFM scheduling, forecasting, and workforce planning within a BPO or contact center environment, this could be the perfect opportunity for you.

Key Responsibilities

• Develop, maintain, and optimize employee work schedules based on forecasted business demand.
• Manage schedule updates, shift bids, schedule adjustments, and staffing changes.
• Ensure adequate staffing coverage while maintaining operational efficiency and cost-effectiveness.
• Coordinate closely with Operations and Workforce Management teams to support business needs.
• Monitor scheduling accuracy and recommend improvements to workforce planning processes.
• Prepare reports and assist with workforce analysis when needed.

Qualifications

• At least 1 year of experience in Workforce Management (WFM) Scheduling.
• Knowledge of workforce planning, forecasting, and capacity planning concepts.
• Intermediate to advanced proficiency in Microsoft Excel.
• Strong analytical, organizational, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Willing to work onsite on a shifting schedule.

Why Join Us?

• Competitive salary package
• Career growth opportunities
• Dynamic and collaborative work environment
• Opportunity to build your career in Workforce Management

Apply today and become part of a team that keeps operations running efficiently!