Scheduler (Workforce Scheduler)
Gratitude IncScheduler (Workforce Scheduler)
Job Description
Key Skills
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Scheduler (Workforce Scheduler)
Location: Alphaland, Makati
Work Setup: Onsite
Schedule: Shifting
Job Overview
We are looking for a Workforce Scheduler responsible for creating and managing effective employee schedules based on forecasted demand and staffing requirements. The role will ensure optimal staffing coverage while supporting operational efficiency and cost management.
Key Responsibilities
Develop and maintain employee schedules based on workforce forecasts.
Manage shift bids, schedule adjustments, and schedule updates.
Ensure optimal staffing coverage while minimizing operational costs.
Coordinate closely with operations teams to address staffing requirements.
Monitor staffing needs and make necessary scheduling adjustments.
Support workforce management activities to maintain efficient operations.
Required Qualifications
At least 1 year of experience in WFM Scheduling, preferably in a BPO environment.
Intermediate to advanced Microsoft Excel skills.
Knowledge of forecasting and capacity planning concepts.
Strong attention to detail and organizational skills.
Good coordination and communication skills.
Willingness to work onsite in Alphaland, Makati.
Willingness to work on a shifting schedule.
Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.
Pre-Screening Questions
What is your highest educational attainment?
How many years of experience do you have in WFM Scheduling in a BPO setting?
What WFM tools/software have you used?
What is your last drawn salary?
What is your expected salary?
Are you amenable to working onsite in Alphaland, Makati?
Are you amenable to working on a shifting schedule?
Have you previously worked for Teleperformance?
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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