Senior Business Intelligence Manager – WFM

Hiring – Senior Business Intelligence Manager – WFM

Location: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig City, Philippines
Work Setup: Hybrid
Schedule: Shifting
Salary: ₱110,000–₱180,000
Headcount: 1

Important: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

About the Role

We are looking for an experienced Senior Business Intelligence Manager – WFM to lead BI initiatives, develop solutions for complex projects and processes, and provide expert guidance across the business area.

The role will involve leading a team of specialists, driving tactical initiatives, implementing policies and processes, and providing coaching and mentorship while ensuring business objectives are met.

Key Responsibilities

• Lead BI initiatives and the development of solutions for complex projects and processes.

• Act as a subject-matter expert and final decision-maker within the area of expertise.

• Drive short- to medium-term business activities aligned with departmental strategy.

• Develop and implement appropriate policies, processes, and standards.

• Lead and manage a team of BI specialists.

• Handle full employee lifecycle responsibilities for the team.

• Coach, mentor, and train team members.

• Collaborate with stakeholders to identify business requirements and deliver effective BI solutions.

• Support process improvements and technology-driven initiatives.

• Leverage AI tools and modern technology solutions to improve business intelligence capabilities.

Non-Negotiable Requirements

• 1–2+ years of managerial experience in Business Intelligence.

• Knowledge and professional experience using AI tools, such as OpenAI Codex, Claude, or similar AI initiatives.

• Strong knowledge of technology stacks and programming languages.

• Experience leading and managing teams.

• Strong analytical, problem-solving, and stakeholder management skills.

Mandatory Questionnaire

Candidates must fill out the questionnaire below to be considered for the recruitment process.

Questionnaire Link: https://myglit.com/lateral/cref/bb2ea5c455

Note: Filling out this form is mandatory. Candidates who do not complete the questionnaire may not be considered for the next stage of the recruitment process.

Recruitment Process

Endorsement → Validation → Hiring Manager Interview