Senior Business Intelligence Manager-WFM
Gratitude IncSenior Business Intelligence Manager-WFM
Job Description
Key Skills
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Senior Business Intelligence Manager-WFM Job Description
JOB TITLE: Senior Business Intelligence Manager-WFM
SALARY: 110K–180K Package
WORK SETUP: Hybrid and Shifting Schedule
LOCATION: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig City
HC: 1
Former employee of Teleperformance – not eligible for rehire, either directly or through a third party
JOB DESCRIPTION:
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes, or activities. Serves as final decision/opinion maker in the area, coaches, mentors, and trains others on the area of expertise.
Ensures the implementation of short- to medium-term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes, and standards are developed and implemented to support short- to medium-term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.
NON-NEGOTIABLE REQUIREMENTS:
Knowledge in using OpenAI Codex or Claude Co-work/Code, or any AI initiative.
Knowledge of tech stacks and programming languages.
At least 1–2 years of experience in a managerial role within Business Intelligence.
RECRUITMENT PROCESS AND NEXT STEPS AFTER ENDORSEMENT:
Validation
Interview with Hiring Manager
Role
Business Development Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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