Senior Group Manager - Quality

Gratitude Inc

224 Views

21 hours ago

12-15 Year(s)

₱ 250 - ₱ 300K p.a

Job Description

Key Skills

Analytical Leadership Preparing Written Documents Process Management Project management Robotics Control Systems Communication Skills Lean Six Sigma Black Belt

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Skills/experience required:-

-12+ years experience

-Lean Six Sigma Black Belt certification mandatory.

-Exposure to Robotic Process Automation (RPA) in BPO/ITES environment

-Business acumen and strong result orientation

-Excellent communication and project management skills

-Ability to create powerful presentations, business cases and white papers

-Very resilient and lateral thinking capability

-Strong stake holder and relationship management skills and dealing with senior executives

-Previous experience in leading transformation projects

-Highly self-motivated, proactive and eager to develop new capabilities in evolving role.

Job Description

-Create and Drive Process Excellence -Transformation Roadmap & Projects

-Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.

-Work closely with internal stakeholders and -Client contacts to develop, co-create and lead their Transformation journey across multiple accounts.

-Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.

-Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.

-Drive contractual productivity, gap assessment, and work with Account leaders to address.

-Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation

-Take responsibility for project activities including work estimation, planning, stakeholder management and project quality

-Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization

-Drive VOC actionable across the team and maintain / improve scores.

-Contribute and present in client/customer reviews/meetings.

-Creating various approaches, negotiating and fostering relationships with internal and external partners

-Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives.

Interested candidates should apply within or send CV/Resume to laoyeoyedoyin@gmail.com

Role

QA/QC Exec.

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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