Senior ServiceNow Platform Administrator | Hybrid in Makati

We are looking for experienced and technically skilled individuals to join the IT Operations and Foundation team. The ServiceNow Platform Administrator will serve as a key technical resource responsible for the configuration, management, and maintenance of the ServiceNow platform.

The ideal candidate will have strong experience in ServiceNow administration and engineering, with expertise in platform security, reliability, scalability, performance optimization, system integration, and Single Sign-On (SSO) solutions.

You will have the opportunity to work with different product teams to develop your technical and professional competencies.

Core Responsibilities

• Manage user accounts and access controls.
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• Configure applications and modules to meet business needs.
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• Troubleshoot platform issues and ensure timely resolution.
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• Monitor performance and apply tuning measures.
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• Enforce platform security and maintain data integrity.
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The Role

To thrive in this role, you should be capable of engineering the ServiceNow platform with a focus on security, reliability, scalability, and cost-efficiency.

This position offers the opportunity to deepen your understanding of ServiceNow's diverse capabilities. Success in this role requires strong troubleshooting skills, a commitment to staying current with industry trends, and a collaborative, team-oriented mindset.

Key Responsibilities

As a ServiceNow Platform Engineer, you will:

• Ensure platform stability and usability across production and non-production environments.
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• Conduct application maintenance, including performance tuning, monitoring, and issue resolution.
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• Oversee incident support and troubleshooting related to the platform.
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• Lead the planning and execution of platform upgrades.
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• Manage instance security, including user/group access, administrative controls, and access control lists.
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• Provide configuration guidance and support to developers.
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• Maintain a secure and hardened platform environment.
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• Establish and enforce security standards across the platform.
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• Validate technical design and integration requirements to support data exchange between systems.
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• Maintain integrations between ServiceNow and internal applications or systems.
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• Demonstrate the ability to quickly learn new capabilities and business processes, with a proactive approach to leading and driving new initiatives.
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Qualifications

• Experience: 10 years.
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• Proven experience in administering and maintaining ServiceNow instances, including upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.
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• Hands-on expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).
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• Skilled in integrating ServiceNow with external systems such as Entra ID, endpoint management, security platforms, and observability tools.
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• Proficient in optimizing ServiceNow instance and database performance through advanced tuning techniques.
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• Familiarity with the SAFe Agile framework is preferred.
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Skills

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• Experience with ServiceNow development and administration.
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• Experience with Java or a similar object-oriented language.
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• Knowledge of data structures, algorithms, object-oriented design, and design patterns.
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• Analytical and design skills to solve complex problems.
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• Knowledge of ServiceNow ITIL processes and best practices.
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• Azure fundamentals and Azure DevOps.
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• Strong problem-solving skills and the ability to work independently.
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• Excellent communication skills to interact with stakeholders and team members.
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Pre-Screening Notes

1.  Highest Educational Attainment:

2. Years of hands-on experience administering or engineering the ServiceNow platform:

3. Rate your expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC), from 1 to 10, with 10 being the highest:

4. Last drawn salary:

5. Expected salary:

6. Are you willing and able to work on a hybrid arrangement in Makati City, on a day shift from 8:00 AM to 5:00 PM?

7. Notice period: