Senior ServiceNow Platform Administrator

Job Overview

We are looking for an experienced Senior ServiceNow Platform Administrator to join the IT Operations and Foundation team. This role is responsible for the administration, configuration, security, performance, and maintenance of the ServiceNow platform across production and non-production environments.

The ideal candidate will have strong hands-on experience in ServiceNow platform engineering, instance security, performance optimization, platform upgrades, and enterprise integrations. Candidates should clearly highlight relevant ServiceNow administration, engineering, and integration projects in their latest resume.

Key Responsibilities

• Administer, configure, and maintain ServiceNow instances across production and non-production environments.

• Manage user accounts, groups, access controls, administrative privileges, and access control lists (ACLs).

• Monitor platform performance, troubleshoot issues, and implement tuning measures to maintain stability and reliability.

• Plan and execute platform upgrades, application maintenance, and technical improvements.

• Maintain platform security, system hardening, data integrity, and compliance with established security standards.

• Implement and maintain Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).

• Design, validate, and maintain integrations between ServiceNow and external systems, including Microsoft Entra ID, endpoint management, security platforms, and observability tools.

• Optimize ServiceNow instance and database performance using advanced tuning techniques.

• Provide technical guidance to developers and validate technical designs and integration requirements.

• Collaborate with product teams and stakeholders to improve platform reliability, scalability, usability, and cost-efficiency.

• Proactively identify opportunities for platform enhancements and adopt new ServiceNow capabilities and industry best practices.

Required Qualifications and Skills

• Approximately 10 years of relevant professional experience, with strong hands-on ServiceNow platform administration or engineering experience.

• Proven expertise in ServiceNow instance administration, upgrades, performance monitoring, tuning, and system hardening.

• Hands-on experience implementing SSO using SAML and OIDC.

• Experience integrating ServiceNow with enterprise systems such as Microsoft Entra ID, endpoint management, security, and observability platforms.

• Strong understanding of ServiceNow security controls, access management, ITIL processes, and platform best practices.

• Experience with ServiceNow development and administration.

• Knowledge of Java or a similar object-oriented programming language.

• Understanding of data structures, algorithms, object-oriented design, and design patterns.

• Familiarity with Azure fundamentals and Azure DevOps.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent communication skills and the ability to work independently and collaboratively with technical teams and stakeholders.

Preferred Qualification: Familiarity with the Scaled Agile Framework (SAFe).

Work Arrangement

• Hybrid work arrangement in Makati City, Philippines.

• Day shift: 8:00 AM to 5:00 PM.

Application Requirements

Please submit your latest, updated resume highlighting relevant ServiceNow platform administration, engineering, SSO implementation, performance optimization, security hardening, upgrades, and enterprise integration projects. Ensure your specific responsibilities and technical contributions are clearly described.