Service Delivery Manager

Gratitude Inc

570 Views

1 month ago

Service Delivery Manager

3-4 Year(s)

₱ 90 - ₱ 100K p.m

Manila (Pasig)

Job Description

Key Skills

BPO Skills bachelors degree Operations Manager experience loan or financial services experience SLA / KPI Management

0 candidate(s) have already applied for this Job. Apply now

Non-Negotiable:

• College graduate

• At least 3 years’ experience as an Operations Manager in Financial Services BPO.

• Exposure to SLA/KPI management, account performance, and operational governance

• Experience with client, stakeholder, or business partner interactions

• Strong people leadership, accountability, and process improvement mindset

Pre-screening notes:

• How many years of experience you have as an Operations Manager in a Financial Services BPO?

• Do you have exposure to SLA/KPI Management or operational governance?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?

• When are you available to start once hired?

Role

Customer Service Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

CSR :US Healthcare Account -First source Taguig

Gratitude Inc

1 - 20 Year(s)

BPO Recruiter Inbound BPO BPO Voice Process

₱ 25 - ₱ 30K p.m

Manila, Philippines

Details

HR PAYROLL TEAM LEAD | ACCENTURE TAGUIG

Gratitude Inc

5 - 17 Year(s)

SAP Inbound BPO Team Leader

₱ 60 - ₱ 100K p.m

Manila, Philippines

Details

CSR WNS company -ALM LBR Dayshift account

Gratitude Inc

2 - 17 Year(s)

Inbound BPO BPO Voice Process Inside Sales

₱ 30 - ₱ 40K p.m

Manila, Philippines

Details

CSR -Teleperformance pasig

Gratitude Inc

1 - 25 Year(s)

Call Center Inbound BPO BPO Voice Process

₱ 20 - ₱ 45K p.m

Manila, Philippines

Details

CSR-Firstsource Taguig

Gratitude Inc

1 - 19 Year(s)

Call Center Inbound BPO BPO Voice Process

₱ 15 - ₱ 25K p.m

Manila, Philippines

Details

Operations Lead-QC

Gratitude Inc

10 - 26 Year(s)

Database management Root cause analysis SQL

₱ 100 - ₱ 125K p.m

Manila, Philippines

Details

Operations Supervisors

Gratitude Inc

1 - 2 Year(s)

Operation Supervisor BPO Experience Travel and Hospitality

₱ 35.8 - ₱ 40K p.m

Manila, Philippines

Details

CSR financial account -Wns Eastwood site

Gratitude Inc

0 - 14 Year(s)

Inbound BPO BPO Voice Process BPO Skills

₱ 15 - ₱ 20K p.m

Manila, Philippines

Details

USRN – Clinical Disability Claims Specialist

Gratitude Inc

1 - 14 Year(s)

Inbound BPO BPO Voice Process BPO Skills

₱ 60 - ₱ 85K p.m

Manila, Philippines

Details

SQL Technical Support - Voice. Teleperformance Taguig

Gratitude Inc

1 - 30 Year(s)

SQL SQL Server SQL Programming

₱ 25 - ₱ 30K p.m

Manila, Philippines

Details