Service Delivery Team Manager Work in Taguig

Sutherland Global

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1 month ago

Service Delivery Team Manager Work in Taguig

1-2 Year(s)

Manila (Taguig)

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Job Description

Key Skills

collections experience

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At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Billing and Collections Team Manager who will lead, develop, and motivate a high-performance team of support professionals.

If you believe you have what it takes and you’re ready to take the next step in your career, come work with us!

As a Billing and Collections Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

Key Responsibilities:

Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations

Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.

Lead compilation and updating of accounting records with issued invoices, processed payments, new balances, and customer contact information within all servicing systems (e.g. SAP)

Lead and investigate outstanding and/or overdue account balances and resolve customer inquiries.

Knowledgeable in filing Liens and Dispositions.

Have a thorough understanding of the various system tools and operational procedures utilized within the program.

Able to communicate effectively with other departments as well as external collection agencies and law firms to resolve issues as applicable.

Required Experience/Skills:

Previous experience as a billing and collection clerk or a similar role.

Knowledge of accounting/billing software such as SAP.

Accounting or Accounts Receivable/Order to Cash background

Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.

Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues

Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Have an excellent working knowledge of MS Office applications.

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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