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MyGlit Jobs |  Jobs |   BPO Digital Services and Transformation Manager in Mumbai & Delhi

BPO Digital Services and Transformation Manager

Teleperformance
160 Views
1 week ago

BPO Digital Services and Transformation Manager

5-10 Year(s)
100 - 110 Thousand p.m
Manila (Makati)
Manila (Makati)

Job Description

Key Skills

Transformative

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Key skills



Digital Transformation



Certified Six Sigma Black Belt



Experience in Healthcare BPO industry and knowledge of healthcare vertical



knowledge of latest digital trend



Job Title: Digital Services and Transformation Manager

Work Location: Ayala, Makati

Work Setup & Schedule: Onsite | Shifting Schedule

Salary: Up to PHP 110,000/month



Job Description:

The Digital Services and Transformation Manager will lead and implement initiatives focused on improving operational efficiency, driving digital innovation, and executing process transformation strategies within the organization. 



The role requires strong leadership, cross-functional collaboration, and the ability to align business goals with process improvements and digital solutions.



Key Responsibilities:

•Lead process improvement and transformation initiatives across multiple departments, ensuring alignment with strategic goals

•Drive innovation by identifying and implementing digital tools and technologies to streamline workflows

•Analyze current processes and recommend improvements using Lean Six Sigma methodologies

•Develop and execute transformation roadmaps focused on automation, digitization, and continuous improvement

•Collaborate with internal stakeholders and clients to identify pain points and deliver effective solutions

•Ensure performance metrics are met by monitoring KPIs and transformation outcomes

•Champion a culture of operational excellence and change management

•Report to senior leadership on project progress, impact, and digital strategies

•Stay updated on emerging digital and automation trends in the BPO and healthcare sectors



Qualifications:

•Bachelor’s degree in Business, Operations Management, Engineering, or any related field (Master’s degree is a plus)

•Certified Six Sigma Black Belt – Mandatory

•5 to 10+ years of experience in Process Excellence, Transformation, or Digital Operations

•Strong understanding of transformation strategy, process optimization, and digital enablement

•Project Management certification (e.g., PMP, PRINCE2) – preferred but not required

•Proven ability to lead large-scale transformation initiatives and cross-functional teams

•Experience working in the Healthcare BPO industry is highly preferred

•Excellent analytical, communication, and stakeholder management skills

•Deep knowledge of current digital trends, automation technologies, and change management best practices

Role

Corporate Planning/Strategy Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Corporate Planning / Consulting / Strategy

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MyGlit Jobs |  Jobs |   BPO Digital Services and Transformation Manager in Mumbai & Delhi

Wesley Ivan Galicia

Recruiter - Teleperformance

NA, philippines

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